Hostira respects customer privacy and is committed to protecting the information required to provide hosting, domain registration, billing, technical support and customer account services. This Privacy Policy explains what information we collect, how we use it, when it may be shared and how customers can contact us regarding privacy-related matters.
We may collect customer name, business name, phone number, email address, billing address, domain details, hosting account data, support tickets, invoices, payment references, IP addresses, login records, server logs and communication history.
When a customer creates an account, places an order, opens a support ticket, registers a domain, renews a service, requests migration, contacts live chat or uses our client area, we may collect the information necessary to process and support that request.
Billing information is used for order processing, invoice generation, payment confirmation, fraud prevention, tax records, renewal reminders and account management. Payment card or sensitive payment information may be processed by third-party payment gateway providers and is not stored directly by Hostira unless specifically required by the payment provider workflow.
When customers register, renew or transfer domains through Hostira, required registrant information may be submitted to domain registrars, registry operators, WHOIS/RDAP systems or domain service providers according to applicable domain registration rules and policies.
Customers are responsible for providing accurate domain registrant details and completing required verification processes. Failure to verify domain information may result in domain suspension or service interruption as per registrar or registry policies.
For security, abuse prevention, service reliability and troubleshooting, Hostira may store technical logs such as IP addresses, login activity, server activity, email delivery logs, error logs, FTP activity, cPanel-related activity, resource usage, firewall events and support communication history.
These logs help us investigate performance issues, prevent unauthorized access, identify compromised websites, handle abuse complaints and maintain stable hosting services.
We use collected information to activate and manage services, process invoices, provide technical support, secure our hosting platform, prevent fraud and abuse, respond to complaints, troubleshoot service issues, send important service notices and comply with applicable legal requirements.
We may also use contact details to send service-related updates such as renewal reminders, maintenance notices, security alerts, abuse notifications, invoice updates and account verification messages.
Hostira may use cookies, session data and basic analytics to improve website performance, manage customer sessions, protect accounts, understand service usage and provide a smoother browsing experience. Customers can manage or disable cookies from their browser settings, but some features may not work correctly without required session cookies.
Required information may be shared with domain registrars, payment gateways, data center providers, license providers, fraud prevention systems, email delivery providers, legal authorities, law enforcement agencies or abuse reporting parties when necessary for service operation, payment processing, domain management, legal compliance or abuse handling.
Hostira does not sell customer personal information to advertisers or unrelated third parties.
If a hosted account is involved in phishing, malware, spam, fraud, copyright complaints, illegal content, resource abuse or any other abuse-related activity, Hostira may review account information, suspend services, preserve logs, share required details with upstream providers or authorities and take action required to protect the network and other customers.
Hostira may retain account records, invoices, payment references, support tickets, abuse reports, domain records and technical logs for operational, tax, legal, fraud prevention, security investigation and compliance requirements. Retention periods may vary based on service type, legal obligations and business requirements.
Hostira applies reasonable technical and operational safeguards to protect customer information from unauthorized access, misuse, alteration or disclosure. However, no internet-based service can be guaranteed to be completely secure.
Customers must also maintain secure passwords, keep websites updated, protect email accounts, avoid sharing credentials and immediately report suspected unauthorized access.
Customers are responsible for ensuring that websites, scripts, plugins, themes, applications, email accounts and stored content under their hosting account are lawful, secure and updated. Customers are also responsible for maintaining their own backups unless a specific backup service is included in their plan.
Customers may request correction of inaccurate account information by contacting Hostira support from their registered email address or client area. For security reasons, account-related requests may require identity or ownership verification before changes are processed.
Hostira may send transactional and service-related emails, including invoices, payment reminders, service renewal notices, account alerts, suspension notices, security alerts, support replies and policy updates. These communications are necessary for service operation.
Hostira may update this Privacy Policy when required for operational, legal, security or service-related reasons. Continued use of Hostira services after updates means acceptance of the revised policy.
For privacy-related questions, correction requests or account data concerns, customers can contact Hostira support at support@hostira.co.
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