This Refund Policy explains how refund requests are handled for Hostira hosting, domain, billing and related services. By purchasing or renewing any Hostira service, customers agree to this policy.
Refund eligibility depends on the service type, billing cycle, usage, account status, payment method, promotion terms and the reason for cancellation. Refunds are not automatic and must be reviewed by Hostira support.
Customers must submit refund requests from the registered email address, client area or official support channel so account ownership can be verified.
Eligible hosting services may be considered for refund only when the request is made within the applicable refund period shown on the product page, invoice, offer or service agreement.
Refunds may be denied if the service has already been heavily used, misused, suspended for abuse, terminated for policy violations or consumed significant server resources.
Refund eligibility may vary based on the selected billing cycle. Monthly plans, discounted plans, special offers, promotional plans and custom-priced services may have limited or no refund eligibility unless clearly stated before purchase.
Renewal payments are generally treated as continuation of an active service and may not qualify for refund after renewal activation or service usage.
Domain registration, renewal, transfer, restoration and redemption charges are generally non-refundable once processed because these transactions are completed through domain registrars or registry operators.
Customers are responsible for checking spelling, extension, registrant details and renewal terms before confirming a domain order.
Third-party licenses, software licenses, control panel licenses, security licenses, paid add-ons, dedicated IPs, SSL certificates, premium support, setup fees and other external service costs may be non-refundable once activated, provisioned or assigned.
Setup fees, migration charges, website development fees, custom configuration, custom coding, WHMCS setup, theme work, troubleshooting charges and other professional service fees are non-refundable once work has started or has been delivered.
No refund will be provided if a service is suspended, restricted or terminated due to phishing, malware, spam, fraud, illegal content, copyright complaints, resource abuse, security abuse, chargeback risk or violation of Hostira policies.
Accounts involved in abuse complaints may be suspended immediately to protect the server, network, upstream provider and other customers.
Customers must submit cancellation requests through the client area or official support channel before the renewal date. Simply not using the service does not automatically cancel the service or stop invoice generation.
If cancellation is submitted after renewal or after service activation for the next billing period, refund eligibility may be limited.
If a customer accidentally makes duplicate payment for the same invoice or service, Hostira may refund the duplicate payment or adjust it as account credit after verification.
In some cases, Hostira may issue account credit instead of refund to the original payment method. Account credit can be used for future eligible Hostira services but cannot always be withdrawn as cash.
Payment gateway fees, transaction charges, currency conversion charges, bank fees and taxes may be deducted from the refundable amount where applicable and where such charges are not returned by the payment processor.
Approved refunds are processed through the original payment method where possible. Processing time may vary depending on the payment gateway, bank, UPI provider, card issuer or other payment processor.
Hostira may request additional verification before processing refunds to prevent fraud, unauthorized claims or payment disputes.
Customers should contact Hostira support before initiating any chargeback or payment dispute. Unauthorized chargebacks may result in account suspension, service termination, recovery charges or restriction from future purchases.
Refunds may not be provided for expired services, terminated services, policy-violating accounts, domain-related charges, activated third-party licenses, completed custom work, setup fees, migration work, paid support work or services cancelled after the eligible refund period.
Hostira reserves the right to approve, deny or partially approve refund requests based on service usage, product type, customer history, abuse status, payment status and applicable service terms.
For refund-related questions or cancellation requests, customers can contact Hostira support at support@hostira.co.
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